About Dayem Business Continuity Management System

It is a local national business continuity management system, which aims to improve organization’s ability to face potential crises and risks, and empower organizations to resume doing business with the least amount of loss to the organization, customers and stakeholders. The system automates the business continuity management lifecycle within the organization, develops crisis and risk recovery plans, avoids losses, and returns to business normally on time. The system has been developed in compliance of the ISO 22301 standards taking into account the standards of the Business Continuity Guideline of government in the Kingdom of Saudi Arabia.

PSH competitive advantages and added value in business continuity services

  • The company is a member of the Global Business Continuity Institute  (BCI).
  • Previous experiences in implementing consulting projects in the field of business continuity with several parties inside and outside the Kingdom of Saudi Arabia.
  • Strategic cooperation with a wide range of consultants specialized in business continuity.
  • The company has developed a software solution (Dayem) to automate all stages of business continuity management lifecycle.

Scope of Business Continuity Management System

1- Incorporation

  • 1.1 Scope of organizational work.
  • 1.2 Business Continuity Policy.
  • 1.3 Business continuity objectives.
  • 1.4 Business continuity planning.
  • 1.5 Communication and awareness of business continuity.
  • 1.6 Documenting business continuity.

2- Implementation and operation

  • 2.1 Business impact analysis.
  • 2.2 Risk assessment.
  • 2.3 Business Continuity Strategy.
  • 2.4 Business Continuity Plans.
  • 2.5 Business continuity exercises and tests.

3- Monitoring & Auditing

  • 3.1 Monitoring, measurement and evaluation.
  • 3.2 Audit and Internal inspection.
  • 3.3 Management review.

4- Preservation and Improvement

  • 4.1 Compliance and corrective actions.
  • 4.2 Continuous improvement.

Characteristics of Dayem Business Continuity Management System

Risk study and analysis

Identify potential risks that may affect the continuity of the organization’s business in the future, by addressing the acceptable downtime of the organization, and identify important and sensitive business aspects that will be affected if there is a longer than acceptable downtime.

Business Outage Impact Analysis

Assess the risks, analyze the expected impact on the business, know what losses the organization will incur if there is longer downtime, and identify the resources and critical business functions that must be available and the strategies needed to reduce or recover from the impact on time.

Business Continuity Planning

Develop a business continuity strategy based on the results of risk analysis and business impact analysis for each sector within the organization, including:

  • Solutions to increase the ability to sustain and restore the business.
  • Planning and Resources Department.
  • Identify critical business information and acceptable time period for downtime RTO.        

Business Continuity Governance

Develop a framework within the organization that includes policies, procedures and standards that ensure the availability of the necessary resources and systems to response effectively in the event of an emergency. The framework also includes periodic testing of the business continuity plan to confirm its effectiveness, assign clear roles and responsibilities, and develop a culture of readiness and flexibility among the organization’s employees.

System Features

  • Full support for the business continuity management lifecycle.
  • A local national system developed to compete with the strongest international systems.
  • The system has been developed in compliance of the ISO 22301 business continuity standards and requirements.
  • Integration with risk management system.
  • Integration with the governance system.
  • Integration with the task management system.
  • Integration with incident management system.
  • Supports workflow.
  • Available via Mobile App.
  • Smart reports and display dashboards.

System Benefits

  • Helping the organization to sustain business and revenue flow even in times of crisis.
  • Providing the necessary data to develop effective plans to confront crises or disasters.
  • Define an operational framework for risk management and business continuity.
  • Ensure the availability of all requirements, resources and functions necessary to recover the business in the event of an emergency.
  • Determine the duration of the downtime as well as the maximum damage and losses expected from hazards and emergencies.
  • Reduce cost risks as a result of adhering to business continuity management recommendations.
  • Review all of the organization’s policies on an ongoing basis as part of the Business Continuity Management Assessment.
  • Commitment to all continuous improvement activities in the business continuity plan.
  • Providing the institution with a competitive advantage that increases the confidence of customers and partners due to the organization’s ability to maintain business continuity even in times of crisis.

System mechanism and methodology

  • Identify the Business continuity management officer, teamwork and roles.
  • Define the processes within the organization.
  • Determine the impact of business interruption for each process within the organization (internal dependencies – manual work procedures – vital records).
  • Identification of suppliers – alternative human resources – restoration of systems – operational requirements for resources.
  • Specify the maximum acceptable downtime for each process.
  • Define the business continuity plan for all operations within the organization and include the plan (tasks – responsible for each task).
  • Verifying the efficiency and implementation of the plan and that it achieves the desired goal.
  • Develop plans as needed.
  • Follow-up plans and tasks and the percentage of their achievement.
  • Extracting reports

Examples of risks and crises affecting business continuity

  • There are many challenges that organizations may face in the field of business continuity, including financial impacts – legal impacts – impact on reputation – impact on human resources – impact on goals.
  • Economic crises may affect companies and limit the possibility of maintaining profits and sustainable business.
  • International economic crises may affect international trade and companies’ dependent on it.
  • Natural crises may affect businesses such as breakdowns that may occur in factories and services.
  • Security crises: Security crises may affect businesses such as terrorist attacks and internal crises.
  • Cyber-attacks lead to disruption of work in some major business sectors such as the government sector, the financial and banking sector, the telecommunications sector… and many more.

Challenges facing organizations in implementing business continuity standards

  • Poor internal management system of organization.
  • The difficulty of identifying potential risks leading to an ineffective plan design.
  • Lack of employees training on resilience and crisis and risk management.
  • Lack of organizational commitment to train workers on the business continuity plan.
  • Difficulty in obtaining the necessary funding to implement the business continuity Plan.

The role of business continuity in corporate governance

Business continuity contributes to corporate governance by asking and answering important questions, such as:

  • How flexible is the business and operating model of the organization.
  • Identify the main threats that may affect the business of the organization.
  • Determine the mechanisms and plans for the organization to confront any crisis, loss or threat.
  • Ensure that continuity plans will work when applied.

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